Recently we have encountered issues with Parishioners not receiving the weekly email from us. This is partly because we have been marked as Spam by some of the email providers. This is not uncommon. We will be taking steps to improve our profile, but ask if you could assist us by adding us as a Safe Sender in your email program. Details below.
What are safe sender lists?
Safe sender lists are lists or filters that you as recipients of our emails can create in your email program. When a sender is added to a safe sender list, our emails are more likely to be delivered to your inbox. This can decrease the chances of your email going to spam. This also helps ensure that you won’t miss future messages that you opted into receiving. This is especially helpful for sending targeted and/or time-sensitive messages. If you add our sender address to your safe sender’s list it will also represent a high level of confidence in us as a sender. Mailbox providers will notice this and route our messages preferentially. Safe sender lists will never guarantee deliverability, but it will lessen the odds of our email getting denied or placed in the spam folder.
What to do?
Just follow the steps outlined further below. If the tasks look too daunting you could –
- Ask a trusted friend or family member to visit and do it for you, or
- Call the Telephone Help Number of your email provider and ask them if they could add us to their domain safe list.
The email addresses to add are –
anne.bailey@bbcatholic.org.au,
pastoralcare@stagatha.org.au and
richardhouwing001@gmail.com
Steps to follow
Find your email provider or email program below and follow the instructions. We will be constantly updating the list below after we complete analysing the email programs of our subscribers. Please check back.
AOL
Highlight the email address then click “add contact” in the drop-down menu.
For more details about AOL mail, please visit the AOL Support Page.
Apple Mail (OSX)
Open the email and right-click the sender email address. Choose to “Add to Contacts” or “Add to VIPs.”
For more details about Apple Mail, please visit the Apple Mail Support Page.
Apple Mail (iOS)
Add the “From” email to the address book by opening the message and tapping the “From” email address. Then tap “Create New Contact” to input the address in the contacts list.
For more details regarding the Mail app, please visit the Apple Support Page.
Open the contact list. Then click “New Contact” and input the “From” email address.
For more details regarding Gmail, visit the Gmail Support Page.
Microsoft – Outlook/Hotmail/Office
Open the email and click the ellipsis in the right corner. From the menu, click “Add to Safe senders.”
For additional information about Outlook.com, visit the Outlook.com Support Page.
Office(365)
Click “Settings,” then click “View all Outlook settings.” Navigate to Junk email. Next, go to “Safe senders and domains” and add the domain or specific email address that you would like to receive emails from. Then save your settings.
For more details regarding Office(365), please visit the Office Support Page.
Yahoo
From your Yahoo mailbox, click the ellipsis next to “Spam.” Then click “Add Sender to Contacts.”
For more details regarding Yahoo Mail, visit the Yahoo Support Page.